Terms and conditions

These General Terms and Conditions govern the relationship between the Seller and the Users who use the biorosewater-shop online store to purchase goods. By clicking on an object, image, link (different from the General Terms and Conditions) or button located on the website www.biorosewater, it is considered that the User accepts or agrees with the General Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Bulgarian Consumer Protection Act (CPA), as well as with other regulatory acts in force in the Republic of Bulgaria.

DEFINITIONS

1.1. "SELLER" is "OLIMP - 7" EOOD – a commercial company with UIC: 130417221, with registered office and management address at 25 ‘Hristo Botev’ str., Buzovrad, zip code 6159, municipality of Kazanlak, which creates and maintains the online store, offers and sells goods (articles) in it and determines these General Terms and Conditions under which the goods (articles) are sold. "OLIMP-7" EOOD has full rights to unilaterally change the content of the website www.biorosewater with the online store, as well as the methods of access to it.

1.2. “USER” is a natural and/or legal person who is a party to an agreement for the purchase of goods (articles) offered in the online store biorosewater-shop and has agreed to these General Terms and Conditions. The User is a person who has filled out the online registration form, which allows for his/her unambiguous identification.

1.3. PERSONAL DATA. "OLIMP-7" EOOD has the right to collect, process and use the personal data of its Users in view of the needs of the online store, while at the same time having the obligation to keep these personal data confidential, not to use it for other purposes, nor to provide them to third parties, with the exception of the sellers in the store. For more information on the protection of personal data, see Our Privacy and Personal Data Protection Policy (GDPR).

1.4. "ONLINE STORE" is the website www.biorosewater, which for Bulgaria is owned by the Seller "OLIMP-7" EOOD and which store serves as a virtual platform for offering goods for sale and for reaching an agreement between the Seller and the User for requesting and buying and selling a specific good (item).

1.5. "GOOD" or "ITEM" is any movable belonging that is offered in the online store by the Seller to an unlimited circle of potential Users. For the purposes of these General Terms and Conditions, the words "goods" and "items" are interchangeable, as are the singular and plural of these words.

1.6. "Exhibited goods" - The exhibited goods are an invitation to an unlimited number of potential Users, which contains the total quantity of the goods and a deadline for accepting Errands.

1.7. "ERRAND" is an interest shown by a User and reaching an agreement between the parties to purchase (receive ownership of) one or more specific goods (items) from those available in the online store. The word "ORDER" on the site has the meaning of "ERRAND" under these General Terms and Conditions.

1.8. "SALE AGREEMENT" is an agreement of sale with delivery of goods (items) concluded through the online store biorosewater-shop between the Seller and the User.

1.9. "COURIER" is a third party - trader, who physically delivers the purchased goods to the address specified by the User and works in compliance with the requirements of the Postal Services Act.

1.10. "BANK" is "DSK Bank" AD, a commercial company, registered in the Commercial Register and the Register of Legal Entities at the Registry Agency with UIC 121830616 with its registered office and registered office address at: Sofia, 1000, ul. "Moskovska" № 19. tel: 0700 10 375; website www.dskbank.bg, providing banking activities on the basis of license # B 03, issued by the Bulgarian National Bank. For payment by credit or debit card, the rules and fees specified in the General Terms and Conditions under the agreement for accepting payments are bank cards of "DSK Bank" AD apply. The change of the General Terms and Conditions of "DSK Bank" AD entails a change in these General Terms and Conditions only in the part regarding payments by credit or debit card.

1.11. Supported card payment systems: V-POS and Pay by Link.

1.12. Types of cards that are accepted: debit, credit and business cards Visa, Mastercard and bCard.

1.13. Transactions are processed as per the security programs MasterCard Identity Check and VISA Secure.

1.14. We do not store your bank card details used to pay on this website.

1.15. In case of refunds paid by card, all funds are refunded towards the same card used for the purchase.

2. GENERAL PROVISIONS. REGISTRATION

2.1. These General Terms and Conditions determine the terms, procedure and deadlines for the sale of goods offered by the Seller on the territory of the European Union and the member states of the European Economic Area.

2.2. Browsing the biorosewater-shop online store is completely free and accessible from all over the world.

2.3. In the biorosewater-shop online store, the price, the main features of the goods (item) and additional information are indicated for each product (item) to help make an informed choice for the purchase of the goods (item).

2.4. All prices published on the home page of the site include VAT. When the User performs the "Add to cart" operation, detailed information is displayed regarding: the product (item), quantity, subtotal, amount excluding VAT, VAT value, total (end) price of the goods (item) including VAT. The price of the courier service for delivery and insurance of the goods (item) is added to the total (final) price, after which the final amount due for payment by the User is calculated.

2.5. REGISTRATION is the process in which a person (natural person and/or legal entity) acquires the status of User by completing the registration part of the online registration and application form (“registration form”).

2.6. The online registration and application form for a Client is available on the site via the path “Registration” -> “register” or via the path “Cart” -> “continue to payment”.

2.7. For successful registration of a User, it is necessary for the latter to complete the online registration form, with the following mandatory fields: first and last name, active e-address (e-mail) for correspondence, postal address, telephone, password, confirm the password.

2.8. For successful registration, the User should receive on the respecting filled e-address an e-mail confirming the registration.

2.9. The actions performed by the username and password will be considered by the Seller as actions performed by the User upon registration.

3. ORDER

3.1. Only registered persons (Users) can make Errands, i.e. only persons who have completed the online registration form can complete the online Errand’s form.

3.2. In order to obtain ownership of a product (item), the User should make an Errand by completing the application part of the online registration and application form (“application form”).

3.3. The online Errand form is available on the site via the path “Cart” -> “proceed to checkout”.

3.4. In the Errand part of the online registration and application form (“application form”), the User fills in the following mandatory fields: “Delivery address” and “Payment method”.

3.5. The Errand is considered to be made after clicking the “Order now” button - the moment of conclusion of the agreement.

3.6. Upon successful submission of the Errand (i.e. upon successful conclusion of the agreement), the User receives confirmation of the Errand via e-mail to the e-mail address specified by him.

3.7. Upon submission of the Errand, the User becomes a buyer as a party to the sale & delivery agreement.

3.8. In the event that the requested goods are not in stock, the Seller at the e-mail address specified by the User proposes an amendment to the sale & delivery agreement and sets a new deadline for the goods to be in stock. The proposed amendment to the agreement may be rejected by the User within 3 (three) days, in which case the Seller shall be liable to return the unduly paid amount. In case the User does not respond within the specified 3 (three) day period, it is considered that there is tacit consent on User’s part to the amended terms of the agreement, and the Seller performs the agreement under the new terms.

4. DELIVERY

4.1. The delivery of the requested goods (item) is performed within 5 (five) business days from the date of the Errand.

4.2. For the delivery, the Seller may conclude an agreement with a courier service company, the usual delivery hours being the courier's working hours.

4.3. After a successfully made Errand (i.e. after a successfully concluded agreement), the Seller delivers the requested goods (item) to a courier, and the User receives a notification from the Seller, via e-mail, that the goods (item) have been given to the courier for delivery. The courier is a third party under this general terms and conditions and the courier’s general terms and conditions apply to the delivery of the goods (item).

4.4. If the User has appointed an inaccurate or incorrect delivery address, the goods (item) shall be returned to the Seller at the expense of the User. The Seller contacts the User to clarify the reason for non-delivery and, accordingly, to specify a correct delivery address.

4.5. Each sent good (item) is insured. The cost of insurance for the good (item) is calculated in accordance with the courier's terms and is borne by the User.

4.6. The User is obliged to accept the delivered good (item) at the specified address and time of delivery or to authorize a third party to do so. In case of failure to fulfill this obligation, the Seller is released from the obligation to fulfill the requested delivery. In this case, the costs of returning the good (item) are at the expense of the User.

5. PAYMENT

5.1. Payment of the sales price for a requested product (item) can be made in one of the following ways:

5.1.1. by "cash on delivery";

5.1.2. by credit or debit card.

5.2. THE BANK:

5.2.1. is not a party to the legal relations between the Seller and its Users relating to the activity performed by it in offering the products (items), their quality and/or quantity, delivery/performance terms, etc.

5.2.2. performs the role of a payment intermediary in the implementation of cashless card payments at a POS terminal (real or virtual).

5.2.3. cooperates with the Seller in the implementation of all activities related to payments with Visa, MasterCard and BOBS cards.

5.3. The Seller allows its Users to pay with Visa, MasterCard and BOBS cards in accordance with the payment processing requirements specified in the Instructions for accepting payments with bank cards, part of the General Terms and Conditions of the BANK.

5.4. The Seller accepts legitimate payments with all bank cards bearing the Visa, MasterCard and BOBS trademarks.

5.5. Regardless of the chosen payment method, the Seller does not charge additional fees for processing the payment.

5.6. For each ordered product, the User pays the price that is calculated in the e-store at the time of the Errand.

5.7. When paying with a credit or debit card, the time of payment coincides with the time of the Errand.

5.8. Payment by cash on delivery is due at the time of delivery. The terms and conditions of the Courier apply to payment by cash on delivery.

6. ACCEPTANCE OF THE GOODS. CANCELLATION. COMPLAINT.

6.1. A cancellation prior to delivery of the ordered goods (item) may be made by the User via e-mail to the Seller. In order for the cancellation to be valid, it must be made within 24 (twenty-four) hours after the Errand has been made.

6.2. The User shall not be liable for compensation for a cancellation made prior to delivery.

6.3. The User may refuse to accept the ordered goods (item) within 14 (fourteen) days of delivery, without the need to state reasons for the cancellation.

6.4. In the event of cancellation of the contract under p. 6.3, the User is obliged to return the purchased goods (item) in an undamaged commercial condition, with the label intact and with no less than 95% of the content.

6.5. In case of withdrawal from the agreement, for the return of the goods (item), the User is obliged to notify the Seller about this at the contact e-mail address, and the User receives an e-mail at the e-mail address specified by User regarding the conditions for returning the goods (item).

6.6. In case of withdrawal from the agreement, if the User has paid the price of the goods (item), the Seller shall refund the amount paid within 15 (fifteen) days after the return of the goods. If the goods (item) were ordered on cash on delivery, the User shall send the Seller via e-mail a bank account for the refund of the sales price.

6.7. If the goods (item) are not returned within the period under item 6.3, the withdrawal from the agreement shall not be effective.

6.8. A complaint can be made by any User when the delivered goods (item) do not comply with the agreement between the parties, including in the event of obvious defects of the item, such as manufacturing defects, missing parts of the goods (item), damage during transportation, delivery of a different item than ordered, etc.

6.9. A complaint for delayed delivery can be made by any User when the goods (item) are delivered more than 2 (two) days after the delivery date specified in the Errand.

6.10. The complaint can be submitted to the Seller via e-mail within 7 (seven) days from the date of delivery, together with photographs of the defects (if they are the reasons for the complaint), and also the User must return the goods, in which case the costs of returning them are at the expense of the Seller.

6.11. The return of the goods in the event of a complaint (p. 6.9), in cases other than a factory defect or damage during transport, is performed while the goods are in good commercial condition, without damage from improper use and with the original packaging and label preserved. The return of the goods (item) is performed at the address indicated on the goods receipt with which the User received the goods.

6.12. In the event of a complaint, the User may choose to exchange the specific goods (item) for the same goods (item) without defects, or return the goods against a refund of the amount paid, or other substitute goods (items), with the difference in prices being paid additionally by the User or reimbursed by the Seller under the rules of p. 6.6.

6.12. Upon expiry of the terms under p. 6.3 and 6.10 above, the goods (item) are considered to have been accepted without objection. An objection after these terms is invalid.

7. INTELLECTUAL PROPERTY. ADVERTISING. CONFIDENTIALITY

7.1. All information published on the website www.biorosewater is the property of "OLIMP-7" EOOD, including photos and descriptions of goods (items). The online store gives the right to owners of other sites and users to publish links to the online store biorosewater-shop.

7.2. It is prohibited to copy texts and photos from www.biorosewater and place them on other commercial websites and online stores without the consent of "OLIMP-7" EOOD. In case of free copying, the user is obliged to cite the source by placing the following text: "Source: online store for biorosewater- shop", and the words "online store biorosewater- shop" should be a link to www.biorosewater.

7.3. Each User can provide feedback to "OLIMP-7" EOOD to ask questions, make suggestions and receive information. A connection can be made to the specified e-mail address on the Site.

7.4. "OLIMP-7" EOOD is the administrator of the website and, accordingly, of the field for opinions and discussions, and in the performance of this function may remove any obscene and offensive qualifications that violate morality and good taste.

7.5. The information related to the content and performance of the agreement between the Seller and the User is confidential and they are obliged to keep it, not distributing it or bringing it to the attention of third parties. The transfer of information to third parties, if done without permission from the affected party, is grounds for termination of the agreement and for seeking liability.

8. DISPUTES AND FINAL PROVISIONS

8.1. These General Terms and Conditions may be unilaterally amended by "OLIMP-7" EOOD. Amendments to the General Terms and Conditions shall be effective for the User from the moment of their publication on the website www.biorosewater.

8.2. The invalidity of any clause of these General Terms and Conditions shall not result in the invalidity of another clause or of the terms and conditions as in general.

8.3. On issues not regulated by these General Terms and Conditions, the provisions of the current Bulgarian legislation shall apply.

8.4. All disputes between the parties related to the contract between them shall be resolved in a spirit of good will and mutual understanding, and if this proves impossible – before the arbitration of the Bulgarian Industrial Chamber.

These General Terms and Conditions have been adopted by the manager of "OLIMP-7" EOOD and the last change in them is from 13.10.2025.